joya9 bast's Privacy Policy

Definitions and Applicability

The key terms used in this Policy have the following meanings:

• "Platform" refers to the joya9 bast website and its associated mobile applications.
• "User" refers to any person who has registered on or is using this platform.
• "Personal Information" refers to any information that can be used to identify a person, directly or indirectly.
• "Processing" refers to the collection, storage, use, analysis, or management of data in any way.
• "Third Party" refers to any person or organisation other than joya9 bast or the user.

This Policy applies to all users residing in Bangladesh. It takes effect as soon as the platform is accessed and remains in force for as long as the account is active.

What Information Is Collected

2.1 Registration Information

When opening an account, joya9 bast collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport information for identity verification
• Preferred language and currency information

2.2 Transaction Information

The following information is automatically logged during each deposit and withdrawal transaction:

• Transaction date, time, and amount
• Type of payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction reference number and status

2.3 Automatically Collected Information

Some information is collected automatically while using the platform:

• Device type, operating system, and browser version
• IP address and approximate geographical location
• Session duration on the platform and pages visited
• Game play history and betting information

Purpose of Data Use

joya9 bast uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Verifying user identity and keeping the account secure
• Processing deposits, withdrawals, and other financial transactions
• Communicating about bonuses and promotional offers
• Providing customer support 24 hours a day, 7 days a week via live chat and email

3.2 Platform Development and Analysis

• Improving platform functionality to enhance the user experience
• Identifying technical issues and resolving them promptly
• Analysing demand for new games and features

3.3 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and investigating suspicious transactions
• Helping to prevent money laundering and other illegal activities

Cookies and Tracking Technologies

The joya9 bast platform uses cookies and similar technologies to ensure site functionality and improve the user experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and remember language preferences. These cookies cannot be disabled.

4.2 Analytics Cookies

Analytics cookies are used to understand how users navigate the platform and to identify which sections of the site are used most. This information is analysed in aggregate and is not used to identify any individual user.

4.3 Cookie Controls

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform.

Data Sharing and Disclosure

joya9 bast never sells users' personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing, technical infrastructure management, and fraud detection. These partners operate under strict confidentiality agreements and may only use the information to provide their specific services.

5.2 Legal Obligations

Information may be provided to relevant authorities when required to comply with applicable laws and regulations in Bangladesh. Such disclosure is always within the limits of legal requirements.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such circumstances, and the same level of privacy protection will be maintained.

Data Storage and Security

To ensure the security of user information, joya9 bast applies several technical and organisational measures.

6.1 Encryption and Technical Protection

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Servers undergo regular security audits.
• Firewalls and anti-intrusion systems are used to prevent unauthorised access.

6.2 Data Retention Period

Certain information is retained for a specified period after account closure in accordance with legal requirements. Financial transaction records may be kept for an extended period. Once the specified period ends, data is securely deleted.

6.3 Response to Security Breaches

In the event of a security breach, affected users will be notified as quickly as possible and necessary steps will be taken to limit any harm. Users are advised to change their passwords regularly and, if they notice any suspicious activity, to visit our FAQ section for immediate assistance.

Protection of Minors

All casino and betting activities on the joya9 bast platform are for persons aged 21 or older only. Age is verified at registration, and information belonging to any person under 21 is not knowingly collected or stored.

If it is confirmed that information belonging to a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gaming, please read our Responsible Gaming page.

User Rights

joya9 bast recognises the following data-related rights of every user:

8.1 Right to Access Information

You have the right to know what information we hold about you. You may request this information through a written request and it will be provided within a reasonable time.

8.2 Right to Correct Information

If your profile contains any incorrect or outdated information, you may request that it be corrected. After receiving a correction request, it will be verified promptly and the necessary changes will be made.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is retained for legal obligations or legitimate business purposes.

8.4 Right to Object to Processing

You have the right to object to marketing communications or analytical processing. You may submit a request on this matter through the customer support team.

Third-Party Links and Services

The platform may occasionally contain links to third-party services or content. These external sites have their own privacy policies, and joya9 bast is not responsible for them.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. It is recommended that you read the relevant provider's policy before using these services.

Policy Changes

This Privacy Policy may be updated from time to time due to business changes, technical upgrades, or legal requirements. Advance notice of any significant changes will be sent to your registered mobile number or email address.

The date of each revision will be noted at the top of the page. Continued use of the platform after any changes indicates that you agree with the updated policy. The latest version of the policy will always be available on this page.

Contact Us

For any questions, concerns, or requests regarding the privacy policy, you can reach out to the joya9 bast customer support team.

To get a clear picture of our platform, you can read the About Us page, where joya9 bast's operations and goals are discussed in detail.